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Our Privacy Policy

Our Privacy Policy

Effective Date: November 24, 2025

Topview Hotels Abuja ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://topviewhotel.com (the "Website"), make reservations, or interact with our services. By using our Website or services, you consent to the practices described in this policy.

We operate as a boutique hotel located at 6 Algiers Street, Wuse Zone 5, Abuja, Nigeria, offering accommodations, dining, and event facilities. This policy applies to all visitors, guests, and users of our services.

If you do not agree with this Privacy Policy, please do not use our Website or services.

1. Information We Collect

We collect information to provide and improve our hospitality services, process bookings, and enhance your experience. The types of information we may collect include:

Personal Information

  • Contact Details: Name, email address, phone number, and postal address (collected during bookings, inquiries, or registrations).
  • Booking and Payment Information: Room preferences, check-in/check-out dates, payment card details (processed securely via third-party gateways), and billing information.
  • Identification Information: Government-issued ID (e.g., passport or driver's license) for verification during check-in, in compliance with Nigerian hospitality regulations.

Non-Personal Information

  • Usage Data: IP address, browser type, device information, pages visited, time spent on the Website, and referral sources (collected via cookies and analytics tools).
  • Communication Data: Information from emails, calls, or messages you send us, including feedback or special requests.

We do not collect sensitive personal information (e.g., racial or ethnic origin, political opinions, religious beliefs, or health data) unless it is voluntarily provided for specific accommodations (e.g., dietary restrictions) and is necessary for service delivery.

2. How We Collect Information

  • Directly from You: When you submit forms on our Website (e.g., booking inquiries), make a reservation, contact us via email or phone, or provide feedback.
  • Automatically: Through cookies, web beacons, and similar technologies as you navigate the Website. Our Website uses Google Analytics to track visitor behavior for improvement purposes.
  • From Third Parties: Booking platforms (e.g., Booking.com, Hotels.com), payment processors, or service providers who share your details when you book through them.

3. How We Use Your Information

We use your information for the following legitimate purposes:

  • To process and confirm reservations, manage check-ins/outs, and provide hotel services (e.g., room assignments, dining options).
  • To communicate with you about your booking, promotions, or service updates.
  • To improve our Website, services, and guest experience (e.g., analyzing usage data to enhance room offerings).
  • To comply with legal obligations, such as anti-money laundering checks or health/safety reporting.
  • For marketing: With your consent, we may send newsletters or promotional offers. You can opt out at any time.

We do not sell your personal information to third parties.

4. Sharing Your Information

We may share your information only as necessary:

  • Service Providers: With trusted third parties who assist us, such as payment processors (e.g., Paystack or Flutterwave), IT support, or cleaning services, under strict confidentiality agreements.
  • Booking Partners: If you book via external sites, your details may be shared with them per their policies.
  • Legal Requirements: To comply with laws, respond to subpoenas, or protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

All sharing is limited to what is required, and we ensure recipients protect your data.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption for payment data, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

In the event of a data breach, we will notify affected individuals and relevant authorities as required by Nigerian data protection laws.

6. Data Retention

We retain your personal information only as long as necessary:

  • Booking data: For the duration of your stay plus 7 years for accounting and legal purposes.
  • Marketing contacts: Until you unsubscribe or request deletion.
  • Usage data: Up to 2 years for analytics.

You can request deletion at any time, subject to legal retention requirements.

7. Your Rights and Choices

Under the Nigeria Data Protection Act (NDPA) 2023 and applicable laws, you have the right to:

  • Access, correct, or update your personal information.
  • Request deletion or restriction of processing.
  • Object to or withdraw consent for processing (e.g., marketing).
  • Data portability (where feasible).

To exercise these rights, contact us at the details below. We will respond within 30 days. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

  • Cookies: You can manage preferences via your browser settings. Disabling cookies may limit Website functionality.
  • Do Not Track: We do not currently respond to browser "Do Not Track" signals.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

9. International Data Transfers

As a Nigerian-based business, your data is primarily stored and processed in Nigeria. If transfers occur outside Nigeria (e.g., to international booking platforms), we ensure adequate safeguards, such as standard contractual clauses.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or laws. The updated version will be posted on our Website with the new effective date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

For questions, concerns, or to exercise your rights, please contact our Data Protection Officer:

Topview Hotels Abuja 

We are registered with the Nigeria Data Protection Commission and committed to compliance.

Thank you for trusting Topview Hotels Abuja with your stay. Your privacy matters to us.